Over the Wire is an ASX listed provider of Data Communications, Data Centre, Voice and Cloud services to business clients. Our focus is truly understanding our customer's needs to design and implement a unique, customised IT solution.

With offices in Brisbane (headquarters), Sydney and Melbourne our team leverage relationships with a multitude of vendors to support our core suite of products including:

• MPLS Network and Internet Connectivity,
• Voice over IP,
• Cloud and Managed Services,
• Data Centre Co-Location.

About the role

The position is full-time based out of our office on Bourke Street in Melbourne.

You will join the team as a sales support coordinator focused on:

• Frontline management and maintenance of customer interaction and experience,
• Administrative and operational assistance to the OTW Sales Team,
• Contract development, management and communication
• Financial process review and action,
• System and process management and integration,
• Proactive development, implementation and execution of sales campaigns.

Our Culture

We strongly believe in work/life balance and flexibility, working hard to create an environment that is diverse, supportive, challenging and team-oriented.

Here you will find yourself surrounded by a team of highly technical, customer service focused people who are passionate about online technology. We are driven to help our customers.

Within an informal, social, yet professional environment you will be fully supported with the tools you need to achieve today and develop new skills for tomorrow.

Over the Wire organise regular social events, with monthly catered lunches, casual Friday afternoon nibbles and beverages, quality coffee and refreshments provided and employee share schemes.

At Over the Wire we pride ourselves on looking after staff and providing an environment that you enjoy working in.

Skills and experience

You will be a motivated, self-starter who has excellent written and spoken English.

A team player who is results driven and compelled to think out of the box and a problem solver above all else.

You enjoy working with clients to help identify how to best address their needs and get them to their ideal outcome.

It is not required that you already have a good understanding of Voice over IP services, but you are someone keen to learn new technologies and methodologies to better understand the needs of your clients.

Essential Skills and Experience:

• Attention to detail
• A high level of trust and integrity
• A sense of humour
• Demonstrated ability to work autonomously but also within a team
• Proven sales and/or customer service experience
• Exceptional interpersonal and relationship building skills
• Excellent verbal and written communication skills
• Ability to keep up in a rapidly growing and evolving organisation

The successful candidate will be self-motivated and thrive on interacting with our vibrant client base to contribute to the overall success of Over the Wire.

How to apply :

Please supply a copy of your CV along with a Cover letter detailing your most relevant experience and what makes you a strong contender for this role.

Please note that only shortlisted applicants will be contacted. You must have the right to live and work in this location to apply for this job. All applicants must be local in Melbourne and readily available for immediate interview capability.