SOTI’s growth and success is a result of commitment to innovation through entrepreneurial culture and leadership. Employees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. You have a great passion for modern technology, and you are driven by your energy to identify and resolve complex problems, while providing excellent customer service. If you are eager to prove your understanding of computer networking principles, your strong problem-solving abilities in a fast paced environment, and you are willing to learn and grow, then this position offers numerous growth opportunities and a long-lasting career with SOTI. Pre-Sales Engineers are responsible for satisfying the needs of new and existing customers in an effort to maximize their experience with SOTI products. This includes, providing technical support, revenue generation in add-on sales and professional service training and following up on support cases as needed. This position demands that one maintains a high level of customer service through all interactions as a SOTI representative.

Responsibilities

• Presales should work closely with SOTI Account Manager and local partners.
• Participate in Partner Events, SOTI Events, Press Release and Advertisement.
• Develop and grow revenue through consultative selling with clients and prospects, presenting a warm, professional, well-spoken and caring persona as an effective representative of SOTI
• Conduct onsite and remote demonstrations of SOTI products
• Provide pre-sales technical support to prospective customers and local partners
• Analyze SOTI's market segment and generate recommendations for product roadmaps
• Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues
• Provide email and telephone based pre and post sales, technical support for our software products

Qualifications

• Excellent written and verbal communication skills both in English and Japanese
• Solid understanding of computer networking principles (Network Security, Network Protocols, Web, etc.)
• Knowledge of mobile computing platforms (Android, iOS, Windows Mobile, Linux, etc.)
• Vertical market expertise within the carrier market
• Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
• Prior experience working with EMM, MDM and BYOD, SaaS is an asset
• Knowledge of Active Directory, certificates, CRM solutions is an asset
• Experience with databases, Microsoft SQL server, MY SQL, Oracle is an asset
• Experience with containerization and virtualization is an asset
• Experience with IoT related technologies, protocols or devices, is an asset