2XU is a Sportswear company made by athletes for athletes. Our head office is located at Burwood Rd Hawthorn, walking distance from both Hawthorn & Glenferrie railway stations.

This is a rare opportunity to join a forward-thinking, bright, and successful team, as they continue to deliver award-winning service. Great benefits, a positive working environment, and a real focus on customers, which means that this opportunity should appeal to genuine people leaders.

We are seeking a passionate, highly motivated self starter with excellent problem solving abilities. You must be a master at diffusing any situation with your empathic yet business-minded approach. You will thrive in a fast paced, high growth online retail environment by adapting quickly to any situation. We are looking for someone who will make a significant contribution to the company's ongoing success.

In this important role, you will take ownership for the Australia Pacific Ecommerce Customer Service Channel, managing all customer enquiries (via email, phone & Live Chat) and providing exceptional service via fantastic rapport building and problem-solving abilities.

The key areas for success in this role include;

• Highly driven and motivated to achieve successful outcomes
• Quick learner
• Highly organised, have great attention to detail and take initiative
• Strong relationship building and communication skills
• Great multi-tasking
• Familiarity with Salesforce Service Coud, Zendesk, Zopim, Cybersource, PayPal & JIRA a plus

The "ideal" candidate will bring to the role;

• A minimum 1 year experience in a customer service role, ideally supporting an online store
• An ability to supervise and lead others
• A demonstrated focus on driving improvements

You will be rewarded with the opportunity to work with a global brand and a successful growing company. This role will offer you the opportunity to learn new products, will challenge you at times and offer you the opportunity to cross skill and gain great real world experience in eCommerce.