RECEPTION

• Open and Close clinic as per set procedure
• To greet patients and other callers at the Practice in a courteous and efficient manner.
• To answer the telephone promptly and courteously
• To make appointments for patients following set procedures
• To issue patients invoices/receipts or bulk bill as required
• To enter and update patient registrations and patient Notes in computer.
• To deal with referring doctors, hospital staff, pharmacists etc courteously and helpfully.
• To deal with emergencies when necessary, following set procedures
• Transfer test result calls to nurse or take message
• Take prescription request messages
• Attend to account queries if possible or refer problem to Practice Manager
• To exercise confidentiality in regard to patient care and all aspects of the practice
• Ensure abnormal result policy is adhered to
• Maintain reception area in a tidy and welcoming manner
• Ensure Registration, Health Summaries, Patient Information sheets, New Patient Packs and information displays are correct and current and enough in supply
• Ensure patients are not required to wait excessive periods of time for an appointment, and that patients are informed of possible delays
• Assist doctors and nurses by making phone calls, photocopying etc.
• Read communication messages
• Fill in roster when staff away on holidays and sick leave
• Open and distribute incoming mail
• Maintain patient information, delete patients no longer attending and deceased, updating current information, linking family members and unlinking independent children, archiving
• Balance daily receipts

ADMINISTRATION

• Preparing and recording outgoing mail and posting daily
• Check and handle internal emails
• Type or prepare medical reports/records
• Scanning and/or filing patient correspondence, results etc.
• Batching Medicare and Veterans Affairs
• Ensure Back up hard drive changed daily and recorded
• Receive and pay off outstanding accounts
• Follow up on outstanding accounts and debtors
• All Workcover, TAC and private health insurance fund accounts
• Ensure banking processed and banked

OTHER DUTIES

• To actively participate in general staff meetings
• To attend training sessions in-house and external courses when required
• General housekeeping such as tidying and cleaning of waiting room etc. when necessary. (eg. Collect mail. Clear carton boxes. Cut up to smaller pieces if required and bring down to the recycle bin)
• To undertake other duties as required from time to time by the Practice Manager, Nurses and Doctors
• Knowledge of occupational health and safety principles including infection control
• Check suggestion box and restock suggestion forms (for accreditation)
• Consistently be aware of OHS requirements and comply with them
• Interacting with patients. Chat with patients to make their wait more pleasant.

Job Type: Part-time

Required experience:

• Medical Receptionist: 1 year

Job Location:

• Clyde VIC 3978