Start Date: Monday, 1st of October 2018
• Rotating Roster: Monday to Friday, 8:00am to 6:00pm
• 3 Month Fixed Term Contract, with possible extension

Who is Aegis?
Aegis is a global outsourcing and technology company committed to impacting clients' business outcomes by focusing on enhancing customer experience across all touch points and channels. Aegis was founded 30 years ago in the US and now has operations across 43 Locations in 9 countries, over 5 continents with 40,000+ Employees. Aegis services over 300 clients from verticals such as Banking and Financial Services, Insurance, Technology, Telecom, Healthcare, Travel & Hospitality, Consumer Goods, Retail, and Energy & Utilities.

About our role:
Aegis is currently recruiting for one of our existing leading Energy Distribution teams. As an Inbound Customer Service Consultant, you will be responsible for providing a high level of service to customers, by responding to incoming calls and work generated by calls, email and B2B communications in a timely, accurate and courteous manner regarding Gas matters. You will develop and maintain effective communication by dealing with a wide range of client support teams and retailers. You will apply documented practices and procedures to ensure requests from retailers and customers are processed efficiently and within regulatory timeframes.

• Start Date: Monday, 1st of October 2018
• Rotating Roster: Monday to Friday, 8:00am to 6:00pm
• 3 Month Fixed Term Contract, with possible extension. Pay rate $20.91 per hour + super + leave entitlements (pro rata)
• Melbourne CBD location, close to public transport
• 35 paid hours per week
• 4 weeks full time paid classroom and 'on the job' style training
• Opportunity for future career development
• Reward and recognition program, social club, smart casual attire + more
• Fun and rewarding call centre
• All applicants will be required to complete a criminal check (which we will conduct) and all offers of employment will be made pending the successful outcome of this check.

What we are looking for:
• Previous customer service experience within a Utilities company (Gas/Electricity) – advantageous
• A passion for providing outstanding customer service
• Sound business judgement and decision making ability
• Effective and appropriate communication skills, both written and oral
• Attention to detail, accuracy and strong data entry skills
• Ability to prioritise and time management skills
• Ability to work autonomously
• Self motivation and a team player
• Flexibility to shift focus and switch tasks to meet regulatory deadlines
• Strong Knowledge of Microsoft Office, especially Outlook

These roles won't last long, don't miss out apply today!