• Melbourne location
• Client based role

At CBRE, our people enjoy the flexibility of working in a global real estate and property services organization with tremendous scale. Every day you are empowered to be better and this is achieved through the platform and resources you have access to and the ability to work in an inclusive and collaborative environment where you will be challenged to grow and be your best every day.

We are looking for a strong professional with help desk experience who will be a key part of our facility management team based on a key client account. We have two opportunities available on different accounts. You will be responsible for ensuring high standard of service is presented to the FM team and be across the various maintenance matters.

Key Responsibilities:

• Ensures the provision of quality Facility Management (FM) services by;
• Receiving and directing enquiries appropriately, filtering and distributing requests and work orders as directed.
• Providing a help desk service for maintenance requests, monitoring job progress and providing feedback to staff, Landlords & subtenants on maintenance matters.
• Prioritising maintenance works.
• Maintaining a 95% acknowledgement, processing and completing work orders within KPI’s of contract.
• Maintaining good vendor relations and being a point of contact for contractors.
• Other duties as required, within the incumbent’s skills and abilities.
• Contributes to the professional standing of GWS Clients as a center of excellence by;
• Developing and maintaining effective relationships with staff, other divisions and third parties and liaising closely with them.
• Working collaboratively with all relevant staff members, ensuring information is communicated in an accurate, appropriate and timely manner.
• Continually reviewing current practices and recommending improvements.
• Dealing promptly and effectively with staff, other divisions and third parties on facilities management and related matters insofar as it relates to this role.

Skills and qualifications

• Experience in a Help Desk services role
• Excellent Customer Service.
• Good computer skills in the Microsoft Office suite of Outlook e-mail, Excel spread sheet.
• Excellent attention to detail and ability to remain focused on specific tasks
• Ability to communicate at all levels and build effective and professional relationships with clients and colleagues
• Excellent written communication skills