• Temporary role with progression/permanent opportunities
• Based in Frankston
• Full time role, 24/7 rotating roster

Seeking a Faults and Emergency Dispatcher and a Customer Service Officer to work in the Frankston office. 24/7

Your new company
Our client is a State Government organisation, with a strong brand presence and excellent market. They’re currently seeking a Faults and Emergency Dispatcher and a Customer Service Officer to join their successful and vibrant team as part of their continuing growth and expansion. Based in

Your new role
Reporting to the Technical Services Team Leader, your responsibilities will include handling inbound calls, prioritize and process information pertaining to emergency and non-emergency maintenance needs requiring the dispatch of work crews to work site locations 24/7. Providing specialised advice and expertise to customer enquiries. Working on a rotating roster. Adhering to KPIs.

What you'll need to succeed

• You will have customer service and call centre experience
• Exceptional communication skills, both written and verbal
• You must be able to attend all training days
• Full working rights as this role is temporary ongoing, with a view to go permanent

What you'll get in return

• In return, you will be part of a supportive and bubbly team
• You will receive competitive hourly pay
• You will receive benefits as well as progression/permanent opportunities
• You will receive a thorough training which will include classroom based training and phone jacking (listening to live calls)

What you need to do now We’re looking for the right people for this role, so please apply online for consideration, click 'apply now' to forward an up-to-date copy of your CV. If you have any further questions about this role, please contact Diana D’Cruz on 96049690.

Only successful applicants will be notified.

Reference Number: 2076465