• Melbourne CBD Location
• Competitive Salary and Bonus
• Fantastic Team Culture

Customer Service Officer

We are currently seeking 6 x Customer Service Officers on part time basis. This role is perfect for those who are looking for development opportunities, while also balancing their studies or other personal commitments.

Our client is a leading organisation in Australia based in the Melbourne CBD. You will get the chance to work with a fantastic working culture that is supportive of career growth and providing opportunities in a fast-moving environment.

With a strong focus on customer service, you will be interacting with key stakeholders across different businesses to promote and upsell the company's products. You will demonstrate a high level of adaptability and ability to deal with pressure, as these are key requirements for the position.

Responsibilities

Reporting to the Team Leader, your responsibilities will include but not limited to:

• Contacting customers and delivering exceptional customer service
• Promoting and upselling products and services to existing and new customers
• Take enquiries and respond to queries
• Objection handling
• Lead generation
• Cross selling & Upselling

Requirements

• Full working rights
• Proficiency in computer and call centre systems Salesforce beneficial
• Ability to perform in a high-volume environment
• Proven track record in a call centre environment
• Driven through meeting KPI's
• Ability to cross sell / upsell products and services
• Understanding business needs and delivering relevant sales outcomes
• Strong negotiation skills
• Adaptability and strong level of tolerance

For more information, you can call Georgia OLoughlin in our Melbourne office on (03) 9918 0951 quoting Job Reference 508432 or alternatively, apply here to register your interest.