Customer Service Specialist - Doncaster Westfield

• Doncaster Westfield Branch
  
• Permanent Full Time position
  
• Great opportunity to bring your strong relationship and sales experience to Banking Industry
  
• Live and Work locally
  

Bank of Melbourne isn't just another bank. Our Head Office and Customer Contact Centre are in the heart of Melbourne.

Our branches and corporate banking centres are staffed by the best and brightest people who will take an active role in their neighbourhood, because we believe that no one understands Victorians like the people who live here.

Our Opportunity - Customer Service Specialist

At Bank of Melbourne, we believe in taking the time to get to know our customers as a person, not a series of accounts. So we're looking for genuine 'people specialists' to become key members of our local branch customer service team. The Customer Service Specialist plays a critical role in our branch network delivering the best imaginable service possible to each and every Bank of Melbourne customer.

As the Customer Service Specialist you will deliver the exceptional customer experience by your customer centric & relationship based approach that demonstrates passion for identifying and prioritising the complete financial needs of each customer you encounter.

Our Customer Service Specialists have an uncanny ability, they know how to make banking more of a conversation. Their knowledge and experience enables them to understand the products and services that will best suit a customer's banking and lifestyle needs, in the short and long-term. Customers like the fact that our specialists recognise what they need before they do, and that their recommendations have real benefits.

What we are looking for from you

For you, the customer is key. You genuinely enjoy getting to know them and understanding how our products and services can best help them. You get a buzz every time a customer refers their friends and family to you. You love being part of a team and mentoring others as big pluses & want to play a key part in the success of the branch you work in. Ideally, you will have already worked in a customer service role, but your experience in other face-to-face sales and service roles would be considered.

Why this role is for you

Firstly, you want different, not traditional. You love the challenge of working in a dynamic environment where you're setting a new benchmark in customer service.

Secondly you crave development – because our customer service specialists are so critical to us there are so many opportunities for career & personal development available to them. Whether it is home lending, leadership, business banking or wealth – we have many opportunities for our people & we really want to see you grow.

Finally, you want to work with great people. You know that great people make great workplaces – we think we’ve developed a fantastic team of people and we want other fantastic people to join us.

Our commitment to you

Better banking can't be delivered without the right people. We understand that your satisfaction in what you do leads to our customers' satisfaction. We'll support and actively encourage your career development and growth, provide flexible work options and a host of some of the best financial & non-financial benefits out there.

Bank of Melbourne, as part of Westpac Group is an equal opportunity employer. As part of our commitment to creating a diverse and inclusive workplace, this role is open to experienced candidates seeking a discussion around workplace flexibility.

Where to from here?

Please apply online where you will find you will be invited to participate in the first part of our online process through our assessment partner Gallup, please action this request as early as possible, to enable us to manage your application and provide you with an update on your job application in a timely manner.

For more information visit CareersatBankofMelbourne

Westpac Group is an equal opportunity employer, and we’re proud to have created a culture and work environment that values diversity and flexibility, and fosters inclusion.