Leading the way in publishing, research and design, Oxford University Press Australia is committed to raising the publishing benchmark for high quality local titles. As Australia's oldest continuous educational publisher and as a department of the University of Oxford, we are proud to be furthering our objective of excellence in research, scholarship and education.

The position of Customer Service & Sales Support Representative has become available on a full time basis.

The primary purpose of this role is to provide support to all customers by promptly responding to queries and concerns in a professional manner and to provide assistance with digital support and support our sales effort.

The successful applicant

We are looking for an experienced customer service professional with a “can do” attitude who will:

• Answer inbound phone and email enquiries
• Process daily orders
• Process payments, invoices, credits and statements
• Offer support to our sales and marketing teams
• Answer first line queries to support our digital products

The successful candidate must have

• High level written and verbal communication skills
• The ability to problem solve and respond quickly with a positive outcome
• An eye for detail and accuracy
• A well-organised approach with a commitment to accurate record keeping and reporting

To apply, please send in your application, including a full resume and cover letter, via the APPLY button.

Only shortlisted candidates will be contacted. No recruitment companies please.

Applications close: Friday 19 October 2018.