Customer Service Representative Full-time Job
6 years ago - Retail & Sales - Melbourne - 419 viewsJob Details
| Metricon Homes, a leading multi award winning new home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families. This is a highly rewarding but challenging role located in our Mount Waverley Head Office on a full-time basis. The successful candidate will be working on a permanent full-time basis (37.5 hours) by working Monday - FridayReporting to the National Customer Contact Services Manager, your responsibilities will include:Being the central point of contact for Metricon customer queries which are generated via incoming phone calls and online channels;Provide an effective and professional level of customer support, while identifying and escalating priority issues when specialised attention is required;Develop and build outstanding rapport with current or potential Metricon customer's;Provide transfers to connect Metricon callers with the appropriate staff members and departments;Maintain and constantly develop thorough knowledge of Metricon products, services and processes in order to confidently interact with customers;Accurately manage a high quality of data entry to maximise effectiveness of the CRM system and ensuring compliance; andPerform ad-hoc administrative and outbound calling duties when and if required.Metricon will offer you:A competitive salary and salary package opportunities;Genuine career advancement opportunities;Generous housing discounts on our award winning homes; andA supportive workplace culture where great work is recognised and rewarded.The successful candidate will have:Ability to actively listen, objection handle, have a high attention to detail and proactive approach to all interactions and responsibilities internally and externally;Implement a professional and passionate approach, providing the highest quality of customer service and satisfaction to Metricon customers;Previous experience within a phone based role preferred;Extensive experience in customer support within a fast paced environment;Capacity to multi-task, set priorities and meet deadlines;An understanding of sales processes would be considered an advantage;Intermediate Microsoft Word, Excel and Outlook computer skills and exposure working with database systems; Experience within the building and construction industry is highly regarded.Check out our Metricon Careers Facebook page for more opportunities & insights |
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