• Full time, permanent position - immediate start
• Notting Hill location - modern office, undercover parking and onsite gym
• Career progression opportunities in a fast-growing company
• Excellent workplace culture

Who we are

Big Post is a road transport provider, specialising in the e-commerce sector. We have our own state of the art technology platform which connects business-to-business and business-to-customer, ensuring effective transport and delivery of goods to the buyer.

Since 2011, our dynamic sales team has facilitated exceptional business growth. Combined with our reputation for high quality customer service and competitive rates, we are an obvious choice for retailers seeking an advantage with their distribution services.

This is your chance to be involved in a young business on an aggressive growth trajectory!

The role

This hands-on role involves working in a Customer Service Team of six to ensure our customers receive a high level of service. The successful candidate will assist with the day-to-day operations of the Customer Service Team by performing the following duties:

• Answering inbound phone calls
• Resolving a variety of enquiries received by e-mail
• Monitoring and coordinating the movement of freight
• Liaising with contracted agents such as carriers and depots
• Providing quotes and arranging the collection goods

Applicants will need to be able to demonstrate:

• Very good literacy and numeracy skills
• Excellent communication and interpersonal skills
• A commitment to providing a high level of customer service
• A willingness to be hands on, with a "can do" attitude
• Time management skills (ability to prioritise)
• Reliability and punctuality
• Proficient Microsoft Office skills

Big Post are seeking someone with a friendly and ambitious personality who has at least two years’ experience working in a customer contact centre or providing customer service in an office environment. Experience working within the transport industry will be an advantage but is not essential. Applications from Australian citizens only.

Opportunity

Supported by the Customer Service Team Leader and Customer Service Manager, you will be provided with all the necessary training and resources to settle into this role. You'll be challenged, supported and fostered within our business, enjoying every-day interactions with our teams in a truly modern environment. Career progression opportunities await the successful candidate in this fast-growing business.

Salary: $40,000 - $50,000 plus superannuation (negotiable based on experience).

Job Type: Full-time

Salary: $40,000.00 to $50,000.00 /year

Experience:

• Customer Service: 2 years

Education:

• High school or equivalent

Location:

• Melbourne VIC

Language:

• fluent English