Customer Service Officer

• Supportive team and Manager
• Apparels industry with training on products
• Business to Business environment

Company Overview:

• Family business - over 20 years established
• Leading wholesaler and distributor in apparels industry
• Known across Aus and NZ
• HUGE range of product
• Staff stay long term and are rewarded for hard work

Responsibilities:

Overall, your role will be to provide exceptional customer service and maintain relationships to a loyal customer base.

• Answering the BUSY phones and inbound email enquiries
• Providing accurate and detailed information on products, availabilities, pricing and deliveries
• Maximising sales opportunities by maintaining strong relationships with your customers
• Proactively following up with customers on order status/delays/promotions
• Identifying Sales leads and escalating to team
• Liaising with the Customer Service and Warehouse team to ensure orders are getting dispatched on time

As a Customer Service Officer, you will be down to earth, and hold a professional yet friendly manner over the phone. You are willing to learn,can retain product knowledge and love problem solving. A minimum of 2 years’ experience in a similar fast-paced position is required, and a background in wholesale or manufacturing with be highly regarded.

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REF: 200011194

Email: Please click the 'Apply Now' button below.