• Melbourne CBD Location
• 6-Month Contract
• Competitive Salary

Customer Service Officer

We are currently seeking 10 x Customer Service Officer's to work part-time hours from Monday to Friday, 11am to 3 pm to start on the 8th of October based in the Melbourne CBD.

Our client is a large FMCG organisation that is looking for keen individuals to work in their contact centre for a 6-month contract, with the view for extension.

You will be a driven individual who is looking to perform well, seek out further opportunities within the business and have a history of meeting KPI's. You will have a positive attitude, can engage with customers well and be effective in identifying their needs to deliver on positive outcomes.

Responsibilities:

Reporting to the Team Leader, your responsibilities will include but not limited to:

• Taking inbound/outbound calls
• Building and maintaining key customer relationships
• Identifying and delivering on customer wants/needs
• Identifying problems and delivering tailored solutions
• Engaging in training and development opportunities
• Upselling of products and services

Requirements:

• Availability to work longer than 6 months
• Committed to working the stated work hours
• 1 - 2 years of customer service experience
• Proficiency in computer and call centre systems
• Contact Centre experience beneficial
• Ability to perform in a high-volume environment
• Driven through meeting KPI's
• Ability to upsell products and services highly regarded
• Understanding business needs and delivering relevant sales outcomes
• Strong negotiation skills
• Adaptability and strong level of tolerance
• SAP experience beneficial but not essential

How to Apply:

For more information you can call Georgia OLoughlin in our Melbourne office on (03) 9918 0951, [email protected] quoting Job Reference 508609 or alternatively, apply here to register your interest.