North Melbourne based coffee equipment sales and service business requires a professional and reliable customer service officer to join our team.

The successful applicant will possess the following skills:

• Excellent written and verbal communication skills
• Excellent customer service skills
• High attention to detail
• The ability to perform under pressure and troubleshoot customer enquiries
• The ability to work efficiently and effectively in a fast paced environment
• The ability to work unsupervised
• Have a basic technical/mechanical understanding
• Experience in a similar role (favourable but not essential)

Responsibilities include:

• Providing exceptional customer service
• Handling customer enquiries/complaints
• Scheduling local and interstate service works
• Data entry and database management
• Assisting with invoicing as required
• Assisting with selling parts, equipment and upselling accessories

Position is for immediate start and offers a genuine career opportunity.

Applicants must have the desire and ambition to stay long term.

Please note only successful applicants will receive a response

Please note: No Agencies - Australian Citizen / Permanent Resident / Australian Working Rights essential; you must be able to supply details for two professional referees whom you have reported to upon request; a Police Clearance Check and a Medical may be required for the successful candidate.