• Broadmeadows, Sunbury & Cragieburn
• 2 positions available
• Seeking 1+ year within a contact centre environment

Local Government, Contact centre role, must be flexible to work 5 day fortnight, multiple locations

Your new company

Our client, within the public sector division is currently seeking bright and engaging Inbound Contact centre Officers to join a sociable and friendly team in their Broadmeadows, Craigieburn and Sunbury offices.

Your new role

• Phone based role which will see you on the front line for all customer enquiries
• You will be providing accurate information and updates, answering queries, managing complaints and processing documents
• You will be responding correctly and professionally to incoming enquiries to the department from both businesses and the general public.

What you'll need to succeed

• You MUST have contact centre experience to be considered
• You will have exceptional interpersonal and written communication skills, be a confident multi-tasker and have a committed approach to customer satisfaction.
• Strong IT skills are a must as you will need to manoeuvre your way around multiple screens.

What you'll get in return

• You will receive thorough training and ongoing support.
• You will be comfortable working a 5 day fortnight with the opportunity to potentially work extra shifts
• You will be offered a 6 month temp assignment with view of extension

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or call Jennifer Culham on 96049690

Reference Number: 2115961