We put the customer first in everything we do, join a company with a global reach where you can be the difference. We value integrity with a commitment to building your career as well as encouraging a social and environmental conscience.

Link Group is the largest provider of services in Australia's superannuation fund administration industry, which services the fourth largest pension pool in the world based on funds under management. Link Group's market leading platforms administer financial ownership data for over 2,300 clients globally and drive user engagement through technology.

Together we achieve:

As our next Customer Service Consultant, you will be the first point of contact for your customers (members, retirees, employers and financial planners) via phone, click to chat, and email being a subject matter expert and educator fielding a range of superannuation enquiries, all the while exceeding our customers’ expectations and being a service superstar.

Within your assigned super fund you will be educating our members, undertaking a range of administrative tasks, all the while leading them onto a successful financial pathway for their retirement!
Our standard hours of operation are currently 8am - 8pm Monday to Friday. Your flexible nature will suit a weekly rotating roster- Best of all NO WEEKEND WORK required!

We are holding interviews ASAP with fortnightly start dates

Skills and experience you will need to excel in this role:

• Strong customer service skills with a member experience focus
• Excellent written and verbal communication skills, and a pleasant phone manner
  
• Strong ability to interpret complex subject matter and to translate information to the end user
• Established history of consistently delivering results and achieving set targets
• Proven track record of reliability and punctuality in a structured environment
• Proven ability to solve complex problems and deliver innovative solutions
• Demonstrated ability to display empathy and resilience when handling difficult or sensitive calls
• Ability to work under pressure and maintain set target levels
• Openness to feedback and willingness to develop professionally
• Proven ability to solve complex problems and deliver innovative solutions
• Previous experience in working in a collaborative and professional team environment
• Intermediate computer literacy and keyboard skills (MS Office suite) , and excellent attention to detail and accuracy
• Ability to work across digital media platforms and provide front line technical support
• A desire to work in, and develop a career within the superannuation industry
  

In return we will provide you:

• A friendly, supportive and collaborative team environment with great energy
• An initial 4 week training class involving live call simulators
• A diverse and inclusive culture supporting national events- Mother’s Day Classic, Harmony Day, Cancer Council Biggest Morning Tea and more
• Annual salary review and performance bonus
• Nationally accredited training and ongoing development including a Cert IV in Financial Services
• Employee share registry offerings
• Exciting end of year themed celebrations
• Fresh fruit on every level twice a week and so much more!

Link Group runs a successful and evolving national Corporate Social Responsibility program. Join us in helping those disadvantaged (physically or financially), needing assistance with education, addressing health concerns affecting our society, advancing our Indigenous Australians and migrants and securing our environmental future. Together, we can make positive change locally and internationally.

At Link Group we are proud of our diverse and inclusive workforce and we are committed to providing equal employment opportunities to all candidates.

Applications will only be accepted from candidates that have the appropriate rights to work permanently in Australia. Successful applicants will be required to complete background screening prior to commencement of employment.