Customer Service Officer

Design & Build are currently inviting applications for the role of Customer Service office to join a Council in Melbourne's outer east 25 km's from Melbourne's CBD.

As the interface between the community & council you will be responsible for providing where possible, first point resolution to customers seeking advice, assistance or information regarding a variety of Council’s services.

Key Responsibilities:

• Proven experience of providing high level customer service in an Inbound Contact Centre with an emphasis on first point resolution
• Well developed interpersonal and written communication skills, with an ability to handle difficult situations
• Ability to work quickly and efficiently in a time-critical, fast paced contact centre environment and meet key performance indicators.
• High level proficiency in customer request systems, windows/web based programs, and call centre technologies with the ability to quickly learn internal computer systems.
• Previous Local Government experience desirable
• Previous experience in the use of Pathway SmartClient
• Valid National Police Check or ability to obtain if successful

For a confidential discussion regarding up and coming opportunities please contact Sarah Kettlewell on (03) 8535 3100

Alternatively, please e-mail your current resume in Word format using the apply