General Motors Financial is expanding into Australia with headquarters based in Port Melbourne. To support the new operations, we are looking for a highly experienced Customer Service Officer to become a foundation member of our exciting new operations.

You will be part of a “greenfield” expansion and will be part of the original “first” influx of new members to General Motors Financial in Australia.

If you are seeking a role where you can make an impact, and sees you hold real independent authority to make your stamp on the business as it expands its operations in Australia.

About the Role:

In this role you will report to the Customer Experience Team Leader and work with other specialists within your team. Your role is straightforward but absolute the cornerstone of what keeps the business turning.

Your day to day role encompass::

• Being the first point of contact for our customer base where you will be charged with providing an exceptional customer experience in a timely manner
• Providing customers with assistance and resolution of any issues
• Taking ownership of queries, monitoring, following up, and escalating any unresolved CX complaints as appropriate
• Being the point of contact for GMF and any Dealers involved areas, for closing the loop to our Brand customers

There are many customer service roles out here. But we are looking at you to demonstrate some enthusiasm, desire for your future career and a game plan about how to get it.

If you’re hungry for success and being part of a international level company then we would love to hear from you.

What you bring:

• Strong experience in a customer service role with a strong focus on customer experience (CX)
• Attitude, attitude, and more attitude.
• Excellent active communication skills
• A desire and understanding that GM Financial is a greenfield expansion in Australia. So you must have some imagination and genuinely be comfortable with change and new opportunities.

What we offer:

GM Financial is committed to build a community of high caliber professionals. We view our people as our key strength and committed to providing a rewarding career by offering:

• Competitive financial rewards
• A continuous learning culture
• Education and career development support
• Discounted health insurance
• Onsite gym
• Leasing benefits
• Recognition program

GM Financial is a workplace where dedicated people have the opportunity to work together and celebrate our successes. Our culture is based on respect, integrity, innovation and personal development.

If you are a passionate Customer Service professional with a genuine desire to make your mark in a highly visible role, setup a highly effective team, and kick start the next phase of your career then apply now.