Customer Service Officer Contract Job
6 years ago - Retail & Sales - Melbourne - 300 viewsJob Details
- Melbourne CBD Location
- 6-Month Contract
- Competitive Salary
Customer Service Officer
We are currently seeking 10 x Customer Service Officer's to work part-time hours from Monday to Friday, 11am to 3 pm to start on the 8th of October based in the Melbourne CBD.
Our client is a large FMCG organisation that is looking for keen individuals to work in their contact centre for a 6-month contract, with the view for extension.
You will be a driven individual who is looking to perform well, seek out further opportunities within the business and have a history of meeting KPI's. You will have a positive attitude, can engage with customers well and be effective in identifying their needs to deliver on positive outcomes.
Responsibilities:
Reporting to the Team Leader, your responsibilities will include but not limited to:
- Taking inbound/outbound calls
- Building and maintaining key customer relationships
- Identifying and delivering on customer wants/needs
- Identifying problems and delivering tailored solutions
- Engaging in training and development opportunities
- Upselling of products and services
Requirements:
- Availability to work longer than 6 months
- Committed to working the stated work hours
- 1 - 2 years of customer service experience
- Proficiency in computer and call centre systems
- Contact Centre experience beneficial
- Ability to perform in a high-volume environment
- Driven through meeting KPI's
- Ability to upsell products and services highly regarded
- Understanding business needs and delivering relevant sales outcomes
- Strong negotiation skills
- Adaptability and strong level of tolerance
- SAP experience beneficial but not essential
How to Apply:
For more information you can call Georgia OLoughlin in our Melbourne office on (03) 9918 0951, [email protected] quoting Job Reference 508609 or alternatively, apply here to register your interest.