Stile is looking for a passionate and personable Happiness Officer to join our customer support team. Stile is an award winning science resource which is now used in over 1 in 4 Australian secondary schools. It’s the Happiness Team’s responsibility to make sure they’re getting the most out of it.

The perfect candidate for this job is the type of person who gets excited when thinking about how we can help our customers before they know that they need help - then gets it done...

About us:

We're a rapidly growing EdTech Startup; a tight-knit team of of highly motivated, hardworking and passionate individuals that have come together to make science in schools awesome. We build an interactive, online science resource that is all about looking at the science behind the latest discoveries and news, and showing students how they are important and relevant to their lives, no matter what they end up pursuing.

What we need:

We’re looking for someone to join our expanding Happiness Team - think customer service on steroids.

As a business, we invest lots of time and energy into making an amazing product which has the power to inspire students in the wonders of science. This is only possible if teachers are able to comfortably use the resources with their classes. That’s where you come in!

What’s expected from you:

In short, you’re responsible for making sure our customers are getting the most out of Stile.

Stile’s Happiness Officers respond when customers contact us, but also work closely with Marketing, Sales and Engineering to proactively reach out to users who might need a hand.

What you should expect from the role:

• Respond to incoming support requests

Stile teachers love the resources on offer, but sometimes they get stuck. You’ll be there to help in their time of need.

• Be a teacher

No, not actually teaching. What we mean is that you’ll teach our users how to make the most out of Stile rather than just fixing their problems. Take the extra time with people you’re speaking to and empower them to help themselves next time.

• Proactively serve

Teacher engagement is the key to making a difference in the community. Find opportunities to identify, reach out to and coach science teachers to take advantage of the resources they have available to them. You’ll work with all the other teams at Stile to do this, and turn your learnings into systems/ tools and processes that we can use again and again.

• Projects

We have a roster that allows time time for our Happiness Team members to get off support and do special projects. These vary from person to person and really depend on your individual strengths and interests.

• Feedback

Happiness is our link to the customers. We depend on your interactions to know what’s important to build next, what’s breaking and needs fixing immediately and what can be improved for customers.

What we’re looking for in you:

You’re the type of person that really cares about people and loves helping others perform at their best. You’re happy to jump in and help whenever needed. You seriously enjoy solving problems and finding better ways of doing things.

In a startup culture, we often have to wear multiple hats and pitch in when the pressure is on. You will too. This is an ideal opportunity for someone who is looking to explore the startup world and grow with the company.

Working at Stile

We invest in our people because we’ve seen great people in a great environment achieve some pretty amazing things.

• A friendly, fun and informal team environment.
• Flexibility with leave and with working hours.
• A modern office in the heart of Abbotsford.
• Fully stocked kitchen, a home cooked lunch every week, chillout areas, a kickass sound system for after-work events and unlimited coffee
• A commitment to training and self-improvement. All staff at Stile are actively encouraged to attend and speak at conferences.
• Generous salary commensurate with your ability and experience.

How to apply:

If you like the look of the description above, please get in touch via email! We'd love to hear from you.

Please note that we will only consider applications that include a 1-page cover letter addressed to Laurence Savin telling us why you are the best candidate for the job.

Position start date is mid-end April 2018.

Job Type: Full-time

Required experience:

• Customer Service: 1 year
• Technical Support: 1 year

Job Location:

• Abbotsford VIC 3067