This Customer Service role is based in Frankston/Dromana. The ideal candidate will commence immediately and will have previous face-to-face Customer Service experience. Working in a fast-paced environment will be advantageous.

Client Details

Our client is a State based Government organisation that manage and plan our road network, whilst delivering leading road safety initiatives and customer focused services to the community. Understanding and meeting the changing needs of our customers is one of their key objectives, and they are seeking like-minded people to join their large customer service team.

Description

As a Customer Service Officer, you will respond to and resolve a wide range of customer service enquiries.

You will be working directly with the public, answering in-person queries and in-bound telephone queries.

A main part of your role as a Customer Service Officer will be to sign up customers to the website so that they can perform basic tasks and update their details online.

Your goal will be to provide the Customer with a positive and efficient experience.

Profile

The successful candidate will have:

• Previous, high-level customer service experience
• An ability to think on your feet to solve customer queries
• A passion for helping others
• Drive to work in a team environment
• Strong verbal communication skills
• Flexibility to work shifts

Job Offer

The successful candidates will be working for a Large State Government client, delivering a high level of service to fellow Victorians. You will join a high-performing team and will have the opportunity to develop and hone new and existing skills.

If this sounds like the role for you, please apply now through the Adecco website.