• Global organisation
• Join one of Australia’s leading education services exporters

Are you passionate about having positive interactions with people and providing solutions that will help make a change in their lives? Do you wish to enable people pursue their dreams through education? Then this role is most certainly meant for you!

IDP Education Limited is an ASX listed company that is 50% owned by 38 Australian universities and headquartered in Melbourne, Australia. IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.

We are setting out to be the world's leading platform and connected international student community through building tons of new products to put our customers at the heart of everything we do.

An opportunity has now arisen for a vibrant customer service professional to support to the IELTS Direct Testing Unit (DTU) and IELTS Test candidates, primarily for our operations in Melbourne. You will be responsible for:

• Providing suitable solutions to candidates based in Melbourne, including offsite venues.
• Maintaining appropriate records for all aspects of test administration.
• Assisting in the management of the candidate Enquiry on Results (EOR) process for DTU based candidates.
• Coordinate the escalation process from receipt of request to advice of outcome to candidate in accordance with IELTS procedures and agreed timeframes.
• Provide support to DTU operations including processing payment vouchers, drafting correspondence, preparing/ binding documents and organising/ despatching materials.
• Provide other administrative assistance as required to the DTU Support and Regional Support Teams.
• Undertake any other lawful duties as directed by management.
• Demonstrate commitment to IDP’s values and quality and compliance standards in everyday workplace operations.
• Give honest and constructive feedback in dealings with colleagues and external stakeholders.providing
• Comply fully with requirements established in the IELTS Policies & Procedures and associated manuals

To be successful in this role, the following skills are desirable:

• Customer service experience
• Demonstrated ability to work effectively in a team environment
• Exellent attention to detail, organisational and time management skills
• Ability to apply judgement and act with integrity in making decisions
• Ability to prioritise and respond flexibly to changes in priorities
• Highly refined interpersonal skills around influencing and stakeholder engagement
• Ability to act with tact and professionalism when dealing with people.

WORKING AT IDP

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.
We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all around the world. We respect diversity in our people: their ideas, work styles and perspectives as well as offering flexibility to ensure employees enjoy a satisfying balance of work and personal life.