• Excellent Customer Service Leadership Opportunity in SE Suburbs - Permanent/ Full time
• Competitive salary; Car Allowance; excellent support
• Proud, Supportive ; Family-Owned; Fast growing; Property Services Business

This business is highly regarded within the industry for delivering quality cleaning services. They are looking for a Customer Service Manager to lead an experienced cleaning team and manage some important contracts. Ensuring high quality service and long term relationships is key. In return they offer a friendly, passionate and professional team who are building a business that values employees and understands the importance of work life-balance for their team.

The Role

This role will ultimately be responsible for the management of all aspects of the contracts. This means monitoring contract performance against agreed KPI's; building mutually beneficial,long term client relationships; providing strong leadership and direction to Supervisors and teams and driving a culture of safety and customer care.

Duties will include:

• Supporting a team of excellent cleaners (we want our teams to feel positive and proud)
• Liaising with the customer on a daily basis & responding to their needs
• Building processes that support the on-site supervisors.
• Manage quality standards and OHS

The Successful candidates will need to have:

Experience in leading a team of people in some capacity.

• Previous supervisor experience in the cleaning industry
• Experience in the Cleaning Industry and/or property maintenance (A background in facility cleaning – sporting facilities, hospitals, education, industrial, council will be advantageous)
• Excellent communication skills; both written & verbal.
• Be self-motivated, a team player
• Current,valid Australian driver's licence
• Knowledge of Melbourne
• Knowledge of infection control and prevention of cross contamination
• Good negotiator, good listener, good levels of self-motivation
• Experience in roster preparation and budget management
• A good planner, and project management skills
• Experience dealing with Contractors

In summary, this position will give you the chance to work for a wonderful employer that is rapidly growing and making a huge impact in the commercial cleaning sector. Finally, you will find a highly competitive salary, ongoing training; career progression and a great working environment in a company that values their employees.

What you need to do now.

We are interviewing now and want to build a shortlist during the next two weeks.

Please apply via the link below and we will be in touch with the shortlisted candidates for the next interview stage.