• Part time role - 20 hours per week over 5 days
• Central location - close to public transport
• Immediate start available

This Industry Fund are looking for a part time customer service consultant to join their dynamic and fun team. As a customer service consultant you will assist members and their queries via inbound or outbound telephone, mail, email & fax.

Your duties in this role will include:‎

• Manage all member contact in accordance with company policy call contact & correspondence process
• Provide a positive member experience across all customer touch points
• Manage a portfolio of Inbound & Outbound calls, Claims and correspondence, within set SLA's, and following company standards
• Meet expectations as identified in the set KPI & Performance Review targets

To be successful in this role you must have:

• A minimum of 2 year's experience in a customer service role
• Highly developed communication skills with an excellent telephone manner
• Highly developed administrative skills
• Strong customer service skills with a passion for assisting customers and finding solutions
• Previous Insurance / Financial Services experience mandatory
• Strong problem solving skills and ability to overcome challenging situations
• Willingness to be a team player

The details:

• 10-2pm Monday - Friday part time role
• Supportive and reputable industry team

This is an exciting opportunity not to be missed in a newly developed team! If you meet the above criteria please apply here today or contact Lucy McDonald at AccountAbility on 03 8629 1004.