About the company

SMAART Recruitment is on the lookout for Customer Service Consultants to join one of our clients ever-growing teams. Working out of their awesome new offices in the Docklands, our client is looking for Consultants with experience and long-term ambitions. Our client provides investments, superannuation and financial advice to corporate, institutional and retail customers.

As an Inbound Customer Service Consultant, you will be required to handle a consistent flow of inbound calls on a professional level. As the first point of contact, you will help handle any questions, queries or concerns financial professional may have surrounding insurance. You'll be the helping hand in guiding them through whatever issue they may be facing ensuring you deliver a quality customer service experience that 'makes it easy' for members. The key is to ensure that the service is in line with the client's values and expectations.

About the role

• Provide the best customer service experience
• Manage all inbound queries, questions & concerns
• Making outbound calls when required
• Redirecting calls internally as required
• Administration / updating CRM system with customer details
• Requesting documentation and checking customers status's.