SMAART Recruitment is on the lookout for Customer Service Consultants to join one of our clients ever-growing teams. Working out of their awesome new offices in the Docklands, our client is looking for Consultants with experience and long-term ambitions. Our client provides investments, superannuation and financial advice to corporate, institutional and retail customers.

As an Inbound Customer Service Consultant, you will be required to handle a consistent flow of inbound calls on a professional level. As the first point of contact, you will help handle any questions, queries or concerns financial professional may have surrounding insurance. You'll be the helping hand in guiding them through whatever issue they may be facing ensuring you deliver a quality customer service experience that 'makes it easy' for members. The key is to ensure that the service is in line with the client's values and expectations.

About the role

• Provide the best customer service experience
• Manage all inbound queries, questions & concerns
• Making outbound calls when required
• Redirecting calls internally as required
• Administration / updating CRM system with customer details
• Requesting documentation and checking customers status's.

About you

• Experience in a similar role preferred (retail, hospitality and travel industry accepted)
• Strong communication skills as you will be required to be having quality and intellectual conversations with their customers.
• Must have a passion for providing sensational customer service experiences
• High attention to detail is a must
• An all round team player

What's in it for you?

• $57,500 Package + incentives
• Full-Time hours 8:00am - 6:00pm
• Monday - Friday.
• 3 weeks classroom training provided + 2 weeks in a Learning Pod
• Career progression opportunities.
• Awesome Docklands office.

Please note: I will be holding interviews from 21st - 25th May. If successful, you will be placed in an Assessment Centre at our clients office on the 28th May. The start date will commence on the 2nd July. Please ensure you are available on these days.

If you are as excited about this position as we are then please do not delay and APPLY NOW following the prompts below.

For any specific questions please contact Abbie on 03 8637 4408.

*please note only shortlisted candidates will be contacted

Abbie Rooks

03 8637 4408