Customer Service Consultant

• Start 19th March 2018
• 12 Month Contract, Commencing Temp
• Melbourne CBD location - Modern, welcoming offices

The Opportunity

It is a great opportunity to join our busy and dynamic Service Centre and make your next career move. You will provide members with the best possible experience and be rewarded with a supportive working environment and a structured training program.

Reporting to the Team Leader, you will be responsible for:

• Handling telephone enquiries from members, employers and authorised third parties

• Providing accurate and timely information in accordance with service standards

• Providing an exceptional level of customer service that ensures a ‘members first’ experience whenever a member calls with a question or enquiry

To be successful you will have:

• Extensive experience handling high work volumes, preferably gained within a complex call centre, customer facing or similar environment.

• An exceptional customer service focus

• Clear verbal and written communication skills

• Excellent attention to detail, and the determination to follow-up matters to find a solution

• A demonstrated ability to work collaboratively in a team environment, and to specified performance standards

• Basic to intermediate computer literacy, including online information systems

Rotating roster Monday - Friday 8.30am - 6pm. No weekend work!

Genuine Temp to Perm Possibilities

If you think you have what it takes to exceed our expectations then we want to hear from you!

Applicants must be Australian Citizens or Permanent Residents and will be subject to police and bankruptcy checks.

Apply now for immediate consideration. For further enquiries please call Sam at DFP on (03) 8632 9900.

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