We Take It Personally for our customers – going beyond normal job responsibilities to serve our customers both internally and externally.

We have an exciting opportunity for a confident, customer-centric person to join our team on a 6-month contract in Melbourne, with the possibility of extension or transition into a permanent position. As a Customer Service Representative, you are a key point of contact for our clients, providing them with timely and professional support at all stages of the shipping process.

The role of customer service representative will see you:

• Responding to and actioning customer requests via email & phone
• Handling booking requests, change of destination, late receivals and BL releases
• Collecting freight charges
• Handling transhipment enquiries
• Monitoring cargo availability and location
• Cargo tracking

Orient Overseas Container Line (OOCL) is one of the world's largest shipping and logistics companies. We pride ourselves on offering customers a fully-integrated logistics and containerised transportation service, covering a network that encompasses Asia, Europe, North America and Australasia.

OOCL is looking for an individual that embodies our shared values of innovation and creating value for customers. Our ideal candidate will have exposure to the shipping industry as well as a passion and willingness to further develop their skill set under the guidance of the OOCL team.

In order to succeed, in addition to previous experience working in a shipping line, freight forwarder or Import company, you will be:

• Confident learning new computer systems and internal procedures
• Experienced in providing exceptional customer service over the phone and via email
• An excellent communicator - both written and verbal
• Friendly with a confident and professional telephone manner
• Organised and detail-orientated
• Technology literate with sound understanding of Microsoft suite, particularly Excel

An attractive salary package will be offered to the right candidate, commensurate with skill and experience.

Please note only short listed candidates will be contacted.