About our Company
Probe Group are Australia's fastest growing and most respected privately owned customer management and business services provider. Established in 1979, and recently having acquired Salmat Contact Solutions, we now have over 3000 staff worldwide and are enjoying a period of sustained growth. Today, Probe is a preferred partner to a wide range of blue chip organizations ranging from government departments, banking and financial institutions, utility companies, law firms, and insurance companies.

About the Role
PTV is a centre of excellence in the provision of customer service in the form of information on public transport services, fares, tickets and transport initiatives including large infrastructure projects, transport upgrades and improvements.

As a Customer Service Agent your role will be to provide a "one stop shop" for public transport customers by providing consistent, timely and accurate statewide public transport information and support.

Here is what you need to know...

• Multiple full time and casual roles commencing Monday 15th October
• Hours rostered Monday to Sunday between 6am to Midnight (rotational roster)
• 4 weeks full time systems and product training
• CBD Location - close to public transport (Flagstaff Station and trams)
• Multiple career development and support

This is an outstanding opportunity for dedicated and eager individuals that possess the following attributes:

• Strong communication skills
• Problem solving skills
• A positive 'can do' attitude
• Case management experience
• A passion to succeed in a fast paced environment
• Attention to detail and an administration background
• Experience within the Call Centre Environment (Highly desirable)

Are you...

• A customer service expert who thrives on ensuring best customer outcomes
• A driven individual that strives to meet and exceed expectations
• Confident in conversing with a diverse group of customers
• Able to multitask and retain information
• Passionate and dedicated team player

You MUST have:

• FULL AVAILABILITY to work Monday - Sunday between 6am & Midnight (on a rotating roster)
• Availability for four weeks of Full Time Training
• Permanent residency or Australian citizenship
• Available to start 15th October
• Must be available to work public holidays
• Please note a full Background Check (Police and Bankruptcy) will be completed for all successful applicants

If your number one goal is to serve customers then this is the job for you.
Positions are limited - apply now!