• Full Training & Development Provided
• Excellent career development and growth
• Docklands location 5 minutes from Southern Cross train station

We are a team of talented, enthusiastic and customer focused bankers with Customer Service Advisor vacancies in our Docklands Head Office. If you enjoy working in vibrant and energetic teams and are inspired by helping customers achieve the right outcomes then this is a fabulous opportunity for you. Our customers are real people so you must genuinely enjoy speaking with and helping customers

So what's the job all about?

This is an inbound phone-based role within a supportive environment: You will:

• Take inbound customer calls on range of queries
• Resolve customer needs such as help with internet banking, general account management and credit card assistance
• Ensure queries and issues are resolved

You must be willing to learn and develop and are committed to providing a high quality service to customers. This includes understanding customer’s banking needs and ensuring conversations provide them with a successful experience. You enjoy working in a fast paced environment, are reliable, organised and enjoy having fun as part of team.

The details

The role comes with an attractive salary + benefits . This is a permanent full time position and you will work on a rotating roster. This means you need to be between 8am-9pm Monday to Friday, and 9am-6pm on weekends. Don’t worry, you will receive your roster 4 weeks in advance and you will always have the same 2 days off in a row, along with a monthly day off!

If this sounds like a role you’d be passionate about then apply now!

The fine print

To be eligible to apply you must have Australian or New Zealand citizenship or permanent residency status.