WE’RE FOR your growth…

At AIA Australia we focus on career development, people development and leadership capability, so that you’ll be nurtured and have all the opportunities to reach your full potential. Join one of Asia Pacific’s largest life insurers that is committed to your personal and professional growth.

Reporting to the Team Leader your main role is to provide a superior level of service to all members, advisers, and external stakeholders, within the agreed turnaround times and in accordance with our business operating principles. Providing expertise in handling any member general enquiries including but not limited to membership details changes, points enquiries and program enquiries by phone, email and through online social platforms within the agreed turnaround times.

Going above and beyond in problem resolution to ensure customers further engagement in the wider AIA Vitality program and ensuring their knowledge of all benefits and rewards.

Identify and provide feedback on any area where process improvement could be beneficial or updates are required, including knowledge management system.

You may have previous contact centre experience, or you are looking at getting into the corporate environment. Above all we are looking for people who are passionate about making a difference, have second-to-none customer service skills and like working in a fun, supportive and diverse team.

This is a part time position working approximately 25-30 hours, 4 days per week.

Ideally you will be available for fulltime training for the first 6-8 weeks before working on a rotating roster between 8am – 6pm.

WE’RE FOR your wellbeing…

We understand healthy employees are happy employees. That’s why we have a culture of care that promotes wellbeing, inclusion and flexibility. With fruit box deliveries, recharge days, flexible work arrangements and an AIA Vitality membership (including a FitBit!), we endorse work-life balance.

WE’RE FOR your recognition…

We recognise your efforts and hard work because we understand that everyone in our AIA family is important. When people feel valued, they become more productive and satisfied, and we want you to feel inspired every day.

WE’RE FOR your success…

Your success is ours. Not only do we provide you with all the resources for you to thrive, we enable you to be the best that you can be. We encourage creative thinking and you will even be rewarded for it!