• Great Learning & Genuine Growth
• Fantastic Location - Caulfield North
• Immediate Start

Who we are? - Probe is the NEXT generation BPO. We are actively redefining and reshaping the way outsourcing works in Australia and the Philippines. We are fast growing and known for our high engagement, PASSION culture. We are looking for highly talented, agile thinking; fast movers who want to share our exciting journey. We are now seeking an experienced Team Leader or a seasoned call centre agent who is ready to step up.

We need proven expertise - but we also need someone who is prepared to be open to doing things better - even if it means doing it differently.

We are different and if you see your career as being in a traditional BPO environment then joining us may not be a good career move.

But we are an interesting company. We have a bold and engaging ‘can do and want to do’ culture. We have an organisational structure that empowers decision-makers that want to grasp the initiative. In other words you’ll be able to make your own mark.

Still reading? Then you could be the person we need.

The Opportunity – Located in Caulfield North close to Public Transport, this is your opportunity to manage a team and provide effective guidance. You will be an excellent communicator responsible for supervising, managing and motivating team members on a daily basis. Ultimately, you should lead by example and engage the team to achieve goals.

The heart of the role will be:

• Understanding of collection methodologies, skip tracing and experience to maximize the recovery of your team's assigned portfolio by working collaboratively with your team.
• Problem solving, analysis, reporting and people skills
• QA targets
• Client servicing requirements
• Team Performance Management & Engagement
• Drive Process Improvement and collection strategies

A little about you:

Technical

• Debt Recovery experience
• Sound understanding of the legal recovery process
• Knowledge of relevant regulations (Debt collection guidelines, privacy etc)
• Intermediate Office Skills
• People management experience

Skills

• Organizational Skills - Ability to prioritize and multitask (will be handling multiple clients)
• Time management and Planning Skills
• Decisive - Clear and logical decisions
• Stakeholder management
• Clear and concise written and verbal communication
• Strong analytical skills as will be working with large data sets
• Strategic thinker - Vision
• Ability to coach and performance manage staff
• Ability to delegate & empower staff
• Ability to engage & motivate team
• Creativity & ability to think outside the box

Attributes/Attitude

• Honesty & Integrity
• Accountability
• Commitment and passion
• Empathy - Approachable people person
• Results focused

If you believe that you have what it takes to succeed in this role please apply online or send your resume and covering letter to [email protected]